Client Account Manager

Job Description

The Account Manager will act as a trusted partner to customers, ensuring they achieve maximum value from the company’s products and services. With 6+ years of experience, the role is responsible for driving customer satisfaction, retention, adoption, and long-term account health, while identifying growth opportunities aligned with customer outcomes.

Job Roles & Responsibilities

• Own and grow a portfolio of customer accounts.
• Drive renewals, contract extensions, and expansion revenue.
• Identify and close upsell and cross-sell opportunities.
• Build strong relationships with senior customer stakeholders.
• Ensure customer satisfaction to maximise retention and lifetime value.
• Collaborate with internal teams (sales, product, support, operations) to resolve issues and improve customer experience.
• Advocate for customers internally, sharing feedback and insights with product and leadership teams.
• Identify expansion opportunities where they align with customer needs and success.
• Support contract renewals and commercial discussions in partnership with sales.
• Maintain accurate customer records, success plans, and forecasts in CRM and CS tools.
• Manage escalations and ensure timely resolution of customer issues.

Skills and Qualifications

• 6+ years’ experience in Account Management, Customer Success, or a similar role in the IT Consulting and Services Industry.
• Proven experience managing renewals, account growth, and customer retention.
• Strong commercial acumen with the ability to balance customer value and revenue growth.
• Excellent stakeholder management, communication, and negotiation skills.
• Experience working with senior and C-level client stakeholders.
• Data-driven mindset with experience using CRM and customer success tools.
• Strong problem-solving and escalation management skills.

Desirable

• Understanding of software platforms like iPaaS, APIM, ERP, Data, and AI Agents.
• Familiarity with cloud platforms such as AWS, Azure, or Google Cloud.
• Experience supporting technically complex or solution-based customer accounts.

Salary and Perks

• In line with an individual’s skills and experience.

Interested candidates can send their application and CV to careers@dev.neosalpha.com